Removing Old Profile Due to Updated Certification

If you were a student in a previous semester or installed eduroam before August 26, 2026 and are having issues connecting to eduroam, your device could have an old security certificate. This will require you to first remove the eduroam profile and then re-install eduroam on your device to receive the new certificate.

Please follow the instructions below to delete your old profile and re-install eduroam with the new certificate.

  1. Go to Settings and find General.

    iPhone Settings screen showing the General option

  2. Tap General and find VPN & Device Management.

    iPhone General settings screen

  3. Once you find VPN & Device Management, tap it.

    iPhone General settings screen showing VPN and Device Management

  4. You should see eduroam under Downloaded Profile. Tap eduroam.

    VPN and Device Management screen showing the eduroam downloaded profile

  5. To delete your profile, tap Remove Downloaded Profile.

    eduroam profile screen showing the Remove Downloaded Profile option

You are now ready to re-install eduroam with the new certificate.