Introduction to Customer Service
Course Description: This 7-hour course provides an introduction to the basics of customer service with an emphasis on enhancing customer relation skills, building rapport with customers, and improving communication. Students learn to respond to customer requirements and to handle difficult situations. $125.
| Courses | CR | Advising Notes |
|---|---|---|
| Introduction to Customer Service | 0 |
Marketable Skills
- Critical Thinking Skills
- Communication Skills
- Empirical and Quantitative Skills
- Teamwork
- Personal Responsibility
- Social Responsibility