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QuickTime

Several Distance Learning courses use QuickTime. The tips below have been gathered to help you diagnose the problem on your computer.

For either operating system, you should download the latest version of QuickTime from Apple.

Operating System: Windows XP

1. Check to ensure that QuickTime can open MP3 file types.

  • Open QuickTime.

  • Click Edit.

  • Click Preferences.

  • Click QuickTime Preferences.

  • Click File Types.

  • Make sure the box next to MP3 is checked.

  • Click OK.

  • Restart your computer and try to access the file again.

2. If you have RealPlayer, it may cause issues with QuickTime. You may need to uninstall RealPlayer.

  • Click Start.

  • Click Control Panel.

  • Click twice on Add or Remove Programs.

  • Be patient. This may take a few minutes.

  • Find RealPlayer on the list of programs.

  • Click Change/Remove.

  • Follow the on-screen instructions to remove the program.

  • Restart your computer and try to access the file again.

Operating System: Windows Vista and Windows 7

1. Check to ensure that QuickTime can open MP3 file types. Written instructions are below, but click here to see a demonstration.

  • Click on the Start Menu.

  • Click Default Programs.

  • Click Associate a file type or protocol with a program.

  • Be patient. This may take a few minutes.

  • When it loads, scroll down to .mp3.

  • Click on the entry for .mp3 and click Change program.

  • Choose QuickTime Player.

  • Click OK.

2. If you have RealPlayer, follow the instructions under the above section to uninstall RealPlayer.

3. When attempting to load a QuickTime file, if you receive a black box instead of the QuickTime player, you may need to check your browser's compatibility mode.

Firefox (Demonstration)

  • Right-click on Firefox on your desktop and click Properties.

  • Click on the Compatibility tab.

  • Check the box next to Run this program in compatibility mode for:

  • Using the drop down menu, choose Windows XP (Service Pack 3).

  • Click OK.

  • When you use Firefox after making this change, it may need to go through a compatibility check. If it does this, click OK.

If you receive the black box in Internet Explorer, you should try Firefox.