Lync 2010 Help and Training

Response Group Application

With Microsoft Lync 2010 and the Response Group application, you can answer phone calls for a group or for multiple groups. You can use Microsoft Lync 2010  to answer and manage the phone calls that come into your group.

Get Started

Quick Start: Getting started as a response group agent

Help and How-To

Response Groups

Training

Lync 2010 Response Group Application Training PowerPoint icon