This article contains some frequently asked questions about using voice.
In this article
Where is the Lync
2010 phone dial pad?
Sometimes you need to dial a phone number for people who are not on your
Contacts list. Other times, such as when using voice mail systems or making
conference calls, you might be asked to either enter a PIN or make a selection
by entering a number. To enter a PIN or respond to automated voice systems, you
can enter numbers from your phone dial pad or from the on-screen dial pad in
The Lync dial pad is always available in the Lync main window, on the Phone
view that opens when you click the Phone icon. It is also
available in a conversation window, if you click the dial pad button.
You might not have a Lync dial pad if you are using the standard Lync 2010
installation (or your support team has not enabled your account for enterprise
voice), or if you are using Lync 2010 to control a standard (private branch
exchange, or PBX) phone. In these cases, the presence of a dial pad depends on
your remote call control (RCC) gateway implementation. For more information,
check with your organization’s support team. If you do not have a Lync dial pad,
you must enter numbers (such as PINs and voice menu selections) directly on your
desk phone or other phone that’s connected to Lync.
Can I make
a phone call without adding someone to my Contacts list?
Yes. In your
Contacts list or the Phone view, you can type a phone number in the search
field, and then, in the search results, click the Call button to
place the phone call. You can also dial the number by using the dial pad on
Phone view, and then clicking Call. (To open the Phone view, in
the Lync main window, click the Phone icon.)
What is a Lync
A Lync call is a call made from your computer (using Voice over Internet
Protocol, or VoIP) to a contact who is also running Lync. Lync calls work as
- A Lync call placed to a contact who is enabled for unified communication
(UC), rings all that contact’s devices that are enabled for Lync, such as his
or her desktop computer, laptop computer, and IP phone. UC-enabled users can
place Lync calls to federated contacts to bypass the public switched telephone
network (PSTN), which is the standard analog telephone line, and make
- A Lync call placed to a contact who is enabled for RCC, rings all that
contact’s devices that are enabled for Lync. However, the phone that is
integrated with the PBX system in your company will not ring. A Lync call can
be used by an RCC-enabled user to bypass the PBX phone system and to place a
call directly to a Lync contact.
Lync calls require the recipient to be able to accept the VoIP call. To call
an outside contact—whether a public IM contact or an outside “phone-only”
contact such as a friend, family, or co-worker—use the traditional PSTN/PBX or
mobile phone number, instead of a Lync call.
numbers are valid for calling contacts?
Follow these guidelines for dialing:
- No hyphens, parentheses, or spaces are required. If Lync doesn’t accept a
phone number, contact your support team.
- For calls within your company, dial the phone number. If asked for an
extension, you can use the dial pad in the conversation window.
- For local calls, dial the phone number. You may need to first dial a
number such as 9 to go outside your company.
- For long-distance calls, you should use the E.164 standard, that is,
country code, such as 1 for the United States, followed by the area code and
- You can also enter 1-800 numbers and numbers with alphabetic characters in
the search field. The alphabetic characters are converted to numbers to place