With Microsoft Lync 2010 communications software, you can find previous conversations with a contact, find a recent or missed conversation, or switch between conversations the same way that you switch between other windows.
Note The View Conversation History command might not be available, depending on how Lync 2010 is set up in your organization.
Open the Conversation History folder by doing the following.
The Microsoft Outlook messaging and collaboration client opens and displays the Conversation History folder. You can then sort conversations, for example by date, or search for a conversation by keyword or contact.
Note The Find Previous Conversations command might not be available, depending how Lync 2010 is set up in your organization.
Find a previous conversation with a specific contact by doing the following.
Outlook opens and displays that contact’s conversations in the Conversation History folder.
Your recent incoming and outgoing instant messages and meetings, including ones you might have missed, appear in chronological order, with the most recent at the top. Recent phone calls you’ve had also appear on the Conversations list. However, missed calls that resulted in voice mail are displayed on the Phone view that you get by clicking the Phone icon. You can resume a conversation by double-clicking it.
In addition, you can find recent and missed conversations and calls from the conversation window. There are three pivot filters at the top of the Conversation window, as follows:
You can switch between current conversations the same way you switch between other windows, for example, by using taskbar buttons or by pressing Alt+Tab. In addition, you can also use the Conversations list. Your current conversations appear in bold text with a green conversation icon.